Unable to connect when connecting to public wifi?
If you are unable to connect to HSS when connecting to a public wifi, please provide details regarding the wifi you are using to help us serve you better:
- Institution where you are trying to connect and internet/wifi provider if known: (Example: STANFORD LIABRARY WIFI, etc.; Comcast)
- Does your wifi require password (secured) or not?
- Do you see any error message? Please provide with the screen shot of what you are experiencing.
- Institution where you are trying to connect and internet/wifi provider if known: (Example: STANFORD LIABRARY WIFI, etc.; Comcast)
- Does your wifi require password (secured) or not?
- Do you see any error message? Please provide with the screen shot of what you are experiencing.
Please try steps below to troubleshoot:
I. If your current settings - Always On Profile:
A) Please Switch to Manual Profile, if this does not work
B) Please switch from wifi to Data Plan
A) Please Switch to Manual Profile, if this does not work
B) Please switch from wifi to Data Plan
II. If your current settings - Manual Profile:
A) Please Switch to Always On Profile, if this does not work
B) Please switch from wifi to Data Plan
A) Please Switch to Always On Profile, if this does not work
B) Please switch from wifi to Data Plan
Please let us know if the steps provided above helped to resolve the issue, and if so - which steps.
Comment me about your connection issues. I'm happy to help you.
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