Hotspot Shield Technical Solutions

• I have used Hotspot Shield for some time, but now I cannot connect. What should I do?
  Try disconnecting and reconnecting to get a new IP address. You may need to try this a few times. You can also try reinstalling the latest version of Hotspot Shield.  This usually solves most connection issues. If you do not have access to Hotspotshield.com to download latest version, please send a blank email to win(at)afprivacy.com (for Windows) or mac(at)afprivacy.com (for Mac) to get the installation file.
• I just downloaded and installed Hotspot Shield but it is not connecting. How can I fix it?
  It could be that your current firewall or anti-virus software is blocking Hotspot Shield from connecting or installing properly. Please make sure Hotspot Shield is not blocked by your other security programs.  It could also be that a particular IP address is blocked. Please try disconnecting and reconnecting and you will get a new IP address which may solve the problem. You may need to try this a couple of times. There may have also been an issue with installation.  You can try reinstalling the software.  (Note: you do NOT need to uninstall first.)
• I get an error message saying "Application not found"
  This error occurs when the default browser could not be opened; please set a default browser.

  • To set IE as the default: open IE then go to Tools -> Internet Options -> Programs tab -> Make default.
  • To set Firefox as the default: open Firefox then go to Tools -> Options -> Advanced tab -> Check Now -> Yes.
  • To set Chrome as the default: open Chrome then go to chrome://settings/browser and click "Make Google Chrome my default browser"
• I keep getting error about 127.0.0.0:895 after installing.
  This error message is generated when:

  • Software did not install correctly. Sometimes anti-virus programs stop installation of our VPN drivers and/or services. As a result VPN to our servers does not work. You must configure your anti-virus program to allow installation of Hotspot Shield.
  • Hotspot Shield service has not started. To verify this on Windows, go to Start > Control Panel > Administrative Tools > Services. Look for Hotspot Shield service. Verify that it has started. If it has not, click on “Start Service.” To verify that Hotspot Shield service has started on Mac, go to Applications > Utilities > Activity Monitor. Select all processes at the top. Search for “ajaxserver”. If you are able to find “ajaxserver”, Hotspot Shield is running properly.