If you see the "No internet connection" error message, please confirm your internet connection is working before proceeding further. HSS includes 2 profiles: Always On and Manual. If you cannot connect when using the Always On profile, please switch to Manual and vice versa. Please scan below connection issues in bold blue text for the troubleshoot instruction that applies to your case.
User connecting from a blocked country: At this moment, HSS is being blocked by the government of the following countires: Iran, China, Pakistan, Qatar, and Oman. This blockage issue may be the reason you are unable to connect to HSS.
Unable to Install Profile:
If you are unable to install profile, please try the below step(s):
1. Go to the Settings on your iOS device > Turn Airplane Mode ON and then OFF. Attempt to connect.
2. If you still cannot connect, please reinstall the HSS Profile, then attempt to connect.
3. If you still cannot connect, please reboot your iOS device, then attempt to connect.
2. If you still cannot connect, please reinstall the HSS Profile, then attempt to connect.
3. If you still cannot connect, please reboot your iOS device, then attempt to connect.
Unable to Connect When Using Manual profile:
If you are unable to connect to HSS when using 'Manual' profile and connecting to wifi, please enable PPTP on the wifi router to connect to HSS. If you cannot access the router because it is a public wifi, please install 'Always On' profile or connect to data plan to be able to connect to HSS.
You can manually turn HSS On/Off when using 'Always On' profile by creating a fictitious VPN profile to disable HSS manually. Please see below instruction to create a fictitious profile:
Settings->General->VPN->Add VPN Configuration->Type in a name for Description, Server, Account->Save->Select the fictitious profile to turn off HSS manually
No comments:
Post a Comment